We're a small team — and we read every message.
Email us with your question, and please include your device model, iOS version, and the app version if you're reporting a problem. It helps us fix things faster.
Email support →FAQ
Frequently asked questions
How does Nova Muse work?
Pick a sample look or effect, add your own photo or video, and tap to apply. Your media is sent securely to our servers, the AI transformation runs there, and the finished result comes back to your device.
Where do my photos and videos go?
They're uploaded over an encrypted connection to servers we operate ourselves and processed there — never handed to outside AI providers. Both your original and the result are permanently deleted within 24 hours.
Can I recover something after it's deleted?
No. Deletion is permanent and irreversible by design — once it's gone, neither you nor we can bring it back. Save anything you want to keep to your own device before the 24-hour window ends.
Do you collect my personal data?
No name, email, or phone number — the only identifier is a username you choose, and a pseudonym is perfectly fine. See our Privacy Policy for the full picture.
What is the tracking prompt I saw?
That's Apple's App Tracking Transparency prompt. We don't track you across other companies' apps, and choosing “Ask App Not to Track” changes nothing — every feature keeps working the same.
A result failed or looks strange — what should I do?
Check your internet connection, make sure your file isn't unusually large, and try again. AI outputs naturally vary from one run to the next. If it keeps failing, email us with your device and app version and a short description.
How do I delete my username or account?
Email contact@novamusepro.com and we'll remove your username and anything associated with it. Your uploaded media is already gone within 24 hours either way.
How do purchases and refunds work?
Any paid features are handled by the Apple App Store. Refunds are managed by Apple — request them through your App Store account or at reportaproblem.apple.com.
How do I report misuse or a content concern?
Email us with details. We take non-consensual imagery, impersonation, and any content involving minors seriously and will act on credible reports.
What's the minimum age?
Nova Muse is intended for people aged 17 and older.
FIX
Quick troubleshooting
- Upload won't finish. Switch between Wi-Fi and cellular, then retry — large videos take longer on a weak connection.
- App feels stuck. Force-close Nova Muse and reopen it; processing continues on our servers, not your phone.
- Result didn't look right. Try a clearer, well-lit source photo where the subject is fully visible, then run it again.
- Update available. Keep the App Store version current — most fixes ship in updates.